Privacy Policy

1. Introduction

This Privacy Policy explains how Scanou collects, uses, discloses, and safeguards your information when you use our service. We are committed to protecting your privacy and handling your data with transparency and care.

Please read this Privacy Policy carefully. By using Scanou, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Account Information

When you create an account, we collect:

• Email address (required for account creation and authentication)
• Account preferences and settings
• Subscription plan information
• Payment information (processed securely through third-party payment processors)

2.2 Generated Content Data

We store information about the codes you generate:

• Code content and type (QR code or barcode)
• Customization settings (colors, format, size)
• Code names and metadata
• Creation timestamps
• Batch generation data

2.3 Usage Data

We automatically collect certain information when you use our service:

• Scan counts and analytics for your generated codes
• Feature usage patterns and interactions
• Login timestamps and session information
• Device type, browser, and operating system
• IP address and general location data
• Error logs and performance metrics

2.4 Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our service. See our Cookie Policy for detailed information.

3. How We Use Your Information

We use the collected information for various purposes:

• To provide, maintain, and improve our service
• To manage your account and subscription
• To process transactions and send billing information
• To provide customer support and respond to inquiries
• To send administrative communications and service updates
• To monitor usage and analyze trends to improve user experience
• To detect, prevent, and address technical issues or security threats
• To enforce our Terms of Service and protect our rights
• To send marketing communications (with your consent where required)

4. Third-Party Services

We use trusted third-party services to help us operate and improve our service:

4.1 Infrastructure and Hosting

• Supabase: Database hosting and authentication services
• Hosting Providers: Application hosting and content delivery

4.2 Payment Processing

Payment information is processed securely through third-party payment processors. We do not store complete credit card information on our servers.

4.3 Analytics Services

We may use analytics services to understand how users interact with our service. These services may collect information about your usage patterns.

These third parties have access to your information only to perform specific tasks on our behalf and are obligated not to disclose or use it for other purposes.

5. Data Storage and Security

We implement appropriate technical and organizational measures to protect your information:

• Data encryption in transit and at rest
• Secure authentication mechanisms
• Regular security assessments and updates
• Access controls and monitoring
• Data backup and recovery procedures

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee its absolute security.

6. Data Retention

We retain your information for as long as necessary to:

• Provide our service and fulfill the purposes described in this policy
• Comply with legal obligations and resolve disputes
• Maintain business records and enforce our agreements

When you delete your account, we will delete or anonymize your personal information within a reasonable timeframe, except where we need to retain certain information for legal or legitimate business purposes.

7. Your Privacy Rights

You have certain rights regarding your personal information:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your account and personal data
• Export: Request a copy of your data in a portable format
• Opt-out: Unsubscribe from marketing communications
• Objection: Object to certain processing of your information

To exercise these rights, please contact us through your account settings or support channels.

8. International Data Transfers

Your information may be transferred to and maintained on servers located outside of your jurisdiction where data protection laws may differ. By using our service, you consent to such transfers.

9. Children's Privacy

Our service is not intended for use by individuals under the age of 13. We do not knowingly collect personal information from children under 13. If you become aware that a child has provided us with personal information, please contact us so we can take appropriate action.

10. Do Not Track Signals

We do not currently respond to Do Not Track (DNT) browser signals or other mechanisms that provide a method to opt out of the collection of information across websites.

11. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by:

• Posting the new Privacy Policy on this page
• Updating the "Last updated" date
• Sending an email notification for material changes (where appropriate)

You are advised to review this Privacy Policy periodically for any changes. Continued use of the service after changes become effective constitutes acceptance of the revised policy.

12. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us through:

• Account settings and support channels
• Email support available within your account dashboard

We will respond to your inquiry within a reasonable timeframe.