Cookie Policy

1. What Are Cookies

Cookies are small text files that are placed on your device when you visit a website. They are widely used to make websites work more efficiently and provide information to website owners.

Scanou uses cookies and similar tracking technologies to enhance your experience, analyze usage patterns, and improve our service.

2. Types of Cookies We Use

2.1 Essential Cookies

These cookies are necessary for the website to function properly. They enable core functionality such as:

• User authentication and session management
• Security and fraud prevention
• Load balancing and service performance
• Remembering your login state
• Enabling access to secure areas

Essential cookies cannot be disabled as they are critical for the service to operate.

2.2 Functional Cookies

These cookies enable enhanced functionality and personalization:

• Remembering your preferences and settings
• Storing customization choices
• Language and region preferences
• Interface layout preferences
• Recently used features and templates

Without these cookies, some functionality may be limited or unavailable.

2.3 Analytics Cookies

These cookies help us understand how users interact with our service:

• Tracking which features are most used
• Measuring page load times and performance
• Understanding user navigation patterns
• Identifying technical issues and errors
• Analyzing traffic sources and demographics
• Measuring effectiveness of campaigns

The information collected is aggregated and anonymized to protect your privacy.

2.4 Performance Cookies

These cookies help us optimize service performance:

• Monitoring system response times
• Detecting and preventing service abuse
• Optimizing content delivery
• Improving reliability and uptime

3. Third-Party Cookies

We may use services from trusted third parties that set cookies on your device:

• Authentication Services: For secure login and user verification
• Analytics Providers: To understand usage patterns and improve our service
• Payment Processors: For secure transaction handling
• Content Delivery Networks: To optimize service performance

These third parties have their own privacy policies, and we recommend reviewing them to understand their data practices.

4. Session vs. Persistent Cookies

4.1 Session Cookies

These are temporary cookies that expire when you close your browser. They help us maintain your session as you navigate through our service.

4.2 Persistent Cookies

These cookies remain on your device for a set period or until you delete them. They help us remember your preferences across sessions and provide a more personalized experience.

5. How We Use Cookie Data

Information collected through cookies helps us:

• Authenticate users and prevent fraudulent activity
• Remember your settings and preferences
• Analyze service usage to identify improvements
• Optimize performance and user experience
• Diagnose and fix technical problems
• Provide personalized features and recommendations
• Measure the effectiveness of our service
• Comply with legal obligations

6. Managing Cookies

You have several options to manage cookies:

6.1 Browser Settings

Most web browsers allow you to control cookies through their settings. You can:

• View and delete existing cookies
• Block all cookies or specific types
• Set your browser to notify you when cookies are sent
• Delete cookies when you close your browser

6.2 Browser-Specific Instructions

For detailed instructions on managing cookies, please refer to your browser's help documentation:

• Chrome: Settings > Privacy and security > Cookies
• Firefox: Options > Privacy & Security > Cookies
• Safari: Preferences > Privacy > Cookies
• Edge: Settings > Privacy, search, and services > Cookies

6.3 Impact of Blocking Cookies

Please note that blocking or deleting cookies may impact your experience:

• You may need to log in more frequently
• Some features may not work correctly
• Your preferences may not be saved
• Service performance may be affected

Essential cookies are required for the service to function and cannot be disabled.

7. Other Tracking Technologies

In addition to cookies, we may use other tracking technologies:

• Web Beacons: Small graphic images used to monitor user activity
• Local Storage: Browser storage for application data and preferences
• Session Storage: Temporary storage cleared when the browser tab closes
• Device Fingerprinting: Collecting device information for security purposes

8. Cookie Retention

Different cookies have different retention periods:

• Session cookies: Deleted when you close your browser
• Authentication cookies: Typically retained for 30 days
• Preference cookies: Retained for up to 1 year
• Analytics cookies: Retained for up to 2 years

9. Updates to This Cookie Policy

We may update this Cookie Policy from time to time to reflect changes in technology, law, our practices, or for other operational reasons. When we make changes, we will update the "Last updated" date at the top of this policy.

We encourage you to review this Cookie Policy periodically to stay informed about how we use cookies.

10. Contact Us

If you have questions about our use of cookies or this Cookie Policy, please contact us through the support channels available in your account settings.